Aplicação do método Analytic Hierarchy Process para priorização de serviços de rastreamento veicular

Abstract

This paper intends to present an application of the Analytic Hierarchy Process for prioritization of vehicle tracking system. The Analytic Hierarchy Process (AHP) is one of the leading mathematical models for decision support theory available in the market, from a well-defined goal performs comparisons between the proposed criteria and selects the best alternative to be adopted. This will use a questionnaire passed on to employees of a company that does the tracking service to generate the priority scale to be used based on the experience taken with customers looking this type of service. It will also be made a model to represent the decision-making, which will serve as a base to portray the situation to be resolved.