O papel do profissional de secretariado executivo na gestão administrativa de um posto de combustível

Abstract

This Final Course Project aims to analyze the role of the Executive Secretary in the administrative management of a gas station, highlighting their contribution to the organization of processes, the oversight of administrative activities, and support for decision-making. The theoretical framework addresses the evolution of the Executive Secretary role, highlighting the transformation of the profession from a predominantly bureaucratic function to a strategic one focused on advisory services, information management, planning, organization, and support for decision-making processes. The paper also discusses aspects of administrative management at gas stations, a sector characterized by intense financial activity, the need for operational control, document organization, and compliance with legal and regulatory requirements. In this context, the role of the Executive Secretary in document control and organization, monitoring financial processes, information management, internal communication, report preparation, and management support stands out. This study employs a qualitative, descriptive approach, using a case study conducted at a gas station located in the Mamanguape Valley, Paraíba, as its methodological procedure. The analysis examines the administrative activities carried out in the organization’s day-to-day operations, particularly those related to document control, financial routines, information organization, and the monitoring of internal processes. The results show that the technical, managerial, and communication skills developed by Executive Secretaries are aligned with the administrative demands of this sector, enabling them to perform beyond traditional advisory roles. Thus, the study reinforces the relevance of the Executive Secretary as a professional capable of contributing to process efficiency, information organization, management support, and the improvement of administrative practices in various business contexts.