Uma análise dos impactos causados pelo estudo de processos na Império Doces Confeitaria

Abstract

In an increasingly competitive market, companies are looking for ways to improve their internal activities in the quest for the highest quality of their products and services. This reality is also more and more present in micro enterprises, which, in order to compete in the growing niche of micro and small enterprises and manage to bargain some space with large corporations, has been finding in the knowledge of its processes a path to growth. Following this trend, the present study had as objective to verify the real impacts caused by a management by process in the confectionery Império Doces, realizing through the bizagi software the design of its macroprocess and the subprocess of greater impact, using as its methodology the BPMN. The research also sought, based on guidelines proposed by ANVISA, to study the adequacy of the company's layout. As for technical procedures, the study is classified as a bibliographical, case and documentary study, having as its applied nature the qualitative approach, and its data collected through observation. From the development of the modeling of its processes and the drawing up of the flowchart drawings of the organization, there were several points of improvement that could lead to some competitive differential for the enterprise, legitimizing the importance of small businesses also seek to know their processes. In the layout were observed and proposed improvement points that will help the organization to improve its activities.