Tomada de decisão no processo de trabalho de enfermeiros: conhecendo a realidade nas unidades de saúde da família

Abstract

The objective is to understand the Decision Making in the process of the nurses working in the Family Health Units, check the state of the art of Decision Making in the process of nurses working in the Family Health Units, and identify tools that assist Decision Making of nurses during the work process, in the exercise of administrative activities, the Family Health Units of Joao Pessoa. This was an exploratory, descriptive and inferential with quantitative and qualitative approaches, developed in the city of Joao Pessoa, from October of 2011 to May of 2012. The research was guided by Resolution 196/96 of the National Health Council. The project was submitted to the Ethics Committee in Research of the University Hospital Lauro Wanderley and it was approved by the Protocol 450/11. Data collect was performed by applying a semi-structured questionnaire developed exclusively for this purpose, consisting of 12 objective questions, of which three had space for details of the option selected, in order to meet the objectives of the study. As a method for decision making information obtained was used for hypothesis testing in finite population proportion. The results revealed that for decision making nurses are not based on pre-established models. We conclude that the Decision Making is made based on personal experience of professional and/or its technical expertise, so circumstantial and not scientific. These findings corroborate the assumption that most nurses do not use models of decision making and even unaware of the existence of such tools for effectiveness of its work in the Family Health Units.