Estudo sobre o processo de implantação do programa de multiplicadores do conhecimento em uma empresa brasileira do setor elétrico

Abstract

The importance of knowledge management has become relevant to organizations due to the significant increase in the flow of information and its need for management. Retaining knowledge and using it as a competitive market factor has become a difficult task for organizations, since such information needs to be codified and shared in order to promote knowledge conversion and creation. In this context, the present study aims to contribute to the literature and practice of knowledge management through the evaluation of the impacts caused by the implementation of the knowledge multiplier program in a Brazilian company in the electric sector, identifying the challenges faced during this process. Three themes were addressed in order to validate theory and practice through related concepts: tacit and explicit knowledge; knowledge management; and, organizational learning. The research, of a qualitative nature, was developed through descriptive analysis through semi-structured interviews, documentary analysis and observations based on previous experiential experiences by the study author. The results point to the importance of implementing the knowledge multiplier program in improving information management in the organization through the retention of knowledge and its sharing. We highlight: gaps mappings in the identification of critical knowledge; training of internal professionals in the dissemination of knowledge; positive impacts related to program interaction with other interfaces; challenges for multiplier engagement and motivation; leadership involvement in program adherence; and, improvement in financial and behavioral returns by employees.