A contribuição do sistema ERP SAP na gestão de processos em uma termoelétrica no Estado da Paraíba

Abstract

The aim of this research was to analyze the importance of SAP ERP in the process management of a thermoelectric plant in the city of João Pessoa, Paraíba, Brazil. The dynamic market and needs for strategic and timely decision-making induce companies to implant tools that help and control their internal processes. In this context, integrated management systems are essential for the production of reliable and fluid information, through the control of operational and commercial activities, structuring and delimiting the entire process chain, from external market information such as information generated within the organization itself in order to attend the management. The research is classified as qualitative, and it was conducted through interviews with 6 employees from the sectors of controlling, purchasing, financial, accounts receivable and accounts payable, chosen for being considered key users with ERP knowledge. In general, the research investigated and pointed out the processes managed by the system and also the advantages with the implementation of the ERP in the organization. The users pointed out many advantages with the implementation of the process controls in the company. On the other hand, some problems related to the interpretation of the data and information provided were identified, because there was a contradiction between those who affirm that the information is secure and those who affirm that it is duplicated, demonstrating the need for customization and system features training for employees.