Relações interpessoais na administração do Shopping Mangabeira: causas de conflitos e suas práticas de administração

Abstract

The purpose of this paper is to analyze how the interpersonal relationships in the work environment of an organization take place, taking into account the emotional aspects of employees, differences in behavior among them, the role of the company in conflict reduction, prevention of conflicts in the organization, among other factors. The objective of this work is to study the Mangabeira shopping mall environment, and to meet the objectives of this work, a questionnaire was developed, applied with 10 company employees. The results of these questionnaires were collected and analyzed and, from them, it was possible to establish the main causes of conflicts in the organization, as well as the way these causes affect interpersonal relations. The analysis of the collected data was developed using the content analysis defined by Bardin, a technique that consists in the separation of data collected into categories. Thus, through this categorization, it was possible to organize in a more systematic way the information obtained with the use of the questionnaire, always establishing a connection between what was observed through them and what is observed in the day by day by the author of this work. These results showed that the company finds its interpersonal relations stabilized in good health, but there are small disappointments among employees, it also showed that there is no conflict management practices in the organization and that the relationships are distant among some people in the organization .