Percepção dos funcionários de uma mineradora sobre a implantação de ERP

Abstract

The present study aims to analyze the perception of information system users during a deployment process of ERP in a small mining industry known and considered small located in the state of Paraíba. The research refers to the study of the case with a qualitative approach. Ten employees answered to the questionnaire with open and closed questions. The research results provided evidence that there was a lack of the figure of a project manager, the clear dissemination of project objectives and goals, as well as the omission of top management in the participation of the implementation process. However, with all the difficulties encountered during the deployment, the users signaled satisfaction by the adoption and assert that the ERP information system facilitates the work routine, making the information analysis dynamic and reliable.