Aplicabilidade do modelo de excelência da gestão em empresas fornecedoras do segmento de distribuição de energia elétrica

Abstract

Investing in resources that control management processes has become a differential in companies of all sizes, in order to increase the efficiency and effectiveness of their management processes, reducing the use of resources, eliminating waste and reducing failures. In the quest for the quality of managerial processes, organizations began to use world reference models such as the Management Excellence Model (MEG). This model integrates a series of actions aimed at transforming the work environment, allowing to identify more important practices, detecting failures and opportunities for improvement. Because the suppliers of the electricity distribution segment have a degree of importance, in which the benefit of a well-structured supplier chain is extremely important for the quality of management processes and consequently for their management. In this sense, the objective of the study is to apply the management excellence model (MEG 20th edition) in companies supplying the electricity distribution segment. The study has an applied nature, due to its immediate purpose, being the qualitative approach and descriptive and explanatory objectives. The study was carried out in 11 suppliers of an electric energy distributor in the State of Paraíba. The maturity of the management of these 11 companies was assessed, a management development plan was established, and then the management maturity of the 11 suppliers was reassessed, comparative analyzes were performed between evaluations. The main results achieved indicate an evolution in the score of the 11 suppliers, in which after the 1st evaluation the suppliers observed their needs and worked with a clearer vision of what improvement points they needed to handle. development of management in order to prioritize the opportunities for improvement and to set up a plan of action with a bimonthly monitoring of the association that disseminates the model of excellence in the state. We conclude that the model alone is already very useful in improving the management of organizations with practices of quality control, investigation of nonconformities, as it provides a quick and easy interpretation of the opportunities for improvement.