Reestruturação do!processo!de gerenciamento!dos!cartões de!passagem de ônibus em uma distribuidora de energia elétrica

Abstract

! The! current! study! has! been! carried! out! in! the! Sector& L! of! a! business! unit! of! the! electricity! distribution! concessionaire! belonging! to! Group& A,! whose! subject! of! analysis!was!the!study!of!the!Employee!Bus!Ticket!Pass!management!process.!The! managers! identified! some! problems,! and! through! active! observation! issues! were! identified.! The! main! goal! of! the! current! research! is! the! rearrangement! of! the! Employee! Bus! Ticket! Pass! management! process.! Thus,! in! order! to! achieve! the! expected!results!a!descriptive9exploratory&study!was!carried!out,!supported!by!a! case&study,!using!qualitative&and&quantitative&data&treatment.!In!order!to!build!a! consolidated!process,!with!the!generation!of!reliable!information!for!decisionemaking! as!well!as!to!understand!all!variables!that!have!influence!in!the!process!efficiency,!a! literature! review! was! carried! out! about:! the! electricity! distribution! sector! e! to! understand!the!relevance!for!the!processes!improvementr!the!process!management! model! –! to! allocate! customer! needs! in! focus! and! to! seeks! in! their! processes! the! generation!of!valuer!the!information!systems!management!e!that!allow!to!analyze!and! to!convert!several!data!sets!in!information!that!benefits!the!decision!making!processr! furthermore! the! Production! Planning! and! Control! mechanisms! were! studied! since! they! are! able! to! adapt! the! production! scheduling! to! expected! demand! where! the! need!to!plan!materials!for!production!because!of!the!information!flow,!materials!and! people! involved! in! the! process! emerges.! This! theoretical! foundation! converges! towards!the!search!for!efficiency!and!efficiency!in!the!productive!processes.!Among! the! main! results,! we! highlight! the! informational! systems! developed! and! the! appropriateness!of! variables! in!the!model! calculation!to!build!an! integrated! system! with!the!objective!of!consolidate!information!and,!thus,!to!obtain!a!better!reliability!in! the! process! management.! It! is! concluded! that! the! research! resulted! in! significant! results! for! the! process! management! of! Employee! Bus! Ticket! Pass! and! Sector! L,! regarding!process!improvement,!better!planning!and!the!use!of!resource!and!greater! efficiency!in!the!planning!process!recharge