Serviços Informacionais nas Bibliotecas Universitárias: uma análise a partir dos usuários da Biblioteca do CCSA/UFPB

Abstract

The university libraries are increasingly inserted in a technological context, which streamlines their performance and services, seeking improvements in the service to their community, and require the information professional to adapt to these new contexts. With these changes, there is a great demand and demand coming from the users who are in tune with the technologies and look for increasingly dynamic spaces to use. This research, in general, seeks to analyze the use of the Information Services provided by the Berilo Borba Sectoral Library, under the eyes of users. Specifically, the objectives are thus elaborated: a) Map the information services of the university libraries available in the literature of the area; B) To know the information services available in the CCSA Library; C) Evaluate the satisfaction of users who use the services of the CCSA Library; D) Identify users' opinions about the information services offered by the CCSA Library. The methodology adopted is classified as Applied Research (by its nature), Quantitative Research and Qualitative Research (problem approach), Exploratory and Descriptive Research (by the proposed objectives) and Bibliographic Research and Survey (by the technical procedures adopted). With the research carried out, it is considered that besides mapping the information services of the university libraries, to know the servicesmade available by the Sectoral Library of the CCSA / UFPB, it was possible to identify its users, being: male, aged 15 to 24 years, graduate students and are linked to CCSA / UFPB, and thus knowing that their users use services and products offered with great satisfaction.