Aplicação de técnicas da gestão da qualidade para resolução de problemas

Abstract

The concept of quality is a very subjective one, which is intertwined with distinct perceptions, so it is constantly evolving. All of them have the similar quest for improvement and to increase added value. Good quality managerial practices are powerful weapons in order to improve the perception of the customer and reducing costs. The ideas and principles can be easily assimilated and extrapolated. This makes its application less traumatic in small companies with a low level of management maturity, making them more competitive. This main goal of this study was accomplishment by the use of the method of analysis and problem solving helped by SMART methodology; they both were applied to company, in order to create a plan of action. Several factors limited this study, such as the time and scope of the research, but mitigations were suggested