Satisfação dos usuários com o sistema integrado de gestão empresarial: um estudo em empresas do setor supermercadista na cidade de João Pessoa

Abstract

An integrated system of business management enables a better flow in the data and information between the various departments of a company, with the purpose of making the internal processes more agile and reliable. The objective of this study was to identify the degree of satisfaction of users with the integrated system of business management in the supermarket sector in the city of João Pessoa-PB. This is a descriptive research and survey of field, developed along the 10 supermarkets with the participation of 30 employees who answered the questionnaire. The main results showed that there is a high degree of satisfaction in the users with the integrated system of business management in their companies. However, some aspects need to be improved, in what refers to the flexibility and integration between the modules in the system. Also the provision of all information that users need is another point that deserves to be considered in enterprises, so as not to leave the spaces for inefficiencies due to lack of data and information.