Sistema integrado de informação: a percepção de uma empresa de esquadrias de alumínio e vidro

Abstract

Integrated information systems are extremely important features in the routines of business organizations. Through Enterprise Resource Planning (ERP) systems it is possible to manage all activities in an integrated way, contributing to greater control by the company's management. The general objective of this research was to verify the employees' perception regarding the integrated information system in an aluminum and glass window company located in the municipality of Cabedelo, Paraíba. In the data collection, a semi-structured interview was conducted with the five employees who use the ERP. The results indicate that the information system contributed to centralization and agility in the treatment of the information necessary for the organization's routines to function. However, some collaborators point out the need to improve the service provided by the technical support of the ERP provider, as well as internal procedures that need to be improved.