Hospital veterinário da UFPB: avaliação da qualidade do atendimento e aspectos de gestão.

Abstract

The work aimed to acquire information despite the process of care of the clinic of small animals of the Veterinary Hospital of the Center of Agrarian Sciences of the Federal University of Paraíba. Based on the theories of public management and the quality and satisfaction of users, this study aimed to assess, through a qualitative and quantitative approach, the perception of the services offered, from the perspective of two distinct points of view: the user and the the technical team offering the service through your superintendent. Thus, it was possible to identify possible weaknesses and/or potentialities of the HV/UFPB, as a public body, in order to motivate the reformulation of management practices that enable positive change, in order to improve the hospital environment and, consequently, generate benefits. academic and social. Data were collected through the application of questionnaires. With the results obtained in this research, it is expected to contribute to the understanding of the main variables that affect the quality of care and management of the HV/UFPB, thus leading to the development of management policies and direction in terms of strategic planning.