Gestão de processos: proposta de aplicação para uma empresa de alimentação

Abstract

The search for the quality of the products and services offered and the improvement of the processes in the organizations must be constant, oriented to a continuous improvement to survive in the scenario of increasing competitiveness that is the current market. Process management provides tools to achieve process control and quality management and consequently maximize results with increased value generation for the product and service offered. In view of this reality, the present work was carried out with the objective of disseminating the process management tools in a company that offers food service, with the recommendation of improvement in the organization, proposes to modify the stages of the production process of the meals to from the use of the mapping, modeling and analysis of the critical processes and through the identification of improvements eliminating and including activities to improve the production process with a whole, elaborating the standardization of production processes according to the current legislation. As for the technical procedures, the study is classified as a bibliographical, case and documentary study, having as its applied nature the qualitative approach. The data were collected in informal observations and interviews with all employees of the company. From the development of the modeling of its processes and the graphic representation of the organization's flowcharts using Bizagi software, it was possible to analyze the processes and propose the optimization of the processes that can generate competitive differential for the organization with its effective application. With the standardization of processes, the Standard Operating Procedure (SOP) was created for each process studied in order to provide elements of control and possible reduction in the variations of the final result and the increase of the quality perceived by the final customer as well as by the internal customers.