Tecnologias da Informação e usuários: uma relação de amor e ódio

Abstract

This work was developed in the format of a teaching case, inspired by a real situation experienced in the organizational context of a public educational institution Brazilian higher education, in one of his Graduate Programs (PPG), in which the experiences managerial conflicts related to the effectiveness with which the teachers of that Program use the Enterprise Resource Planning (ERP) Information System (SI). The case was described in chronological order of facts, also bringing the antecedents to the presented, as well as the organizational context in which characters meet. It is divided into the case report itself and the notes to which contain general guidelines for their applicability in the classroom by the Responsible teacher. It has the following didactic objectives: to stimulate the perception of students on the importance of Information and Communication Technologies (ICTs) to public or private organizations; stimulate critical analysis of changes organizational impacts and impacts related to the adoption of ICTs in their internal and external; and develop students' perceptions of intrinsic motivational factors and favorable or unfavorable to the use of ICTs within organizations, whether whether public or private.