Gestão de processos na gerência de suporte administrativo em uma organização pública

Abstract

Building on the current process of globalization the world is in, many companies are looking for ways to address their internal management problems. Within the public system is no different. Aiming to demonstrate its institutional competence is that public institutions end up opting for training or improvement of the people who are involved in their processes, trying to ensure that all procedures are done in the best imaginable way, giving processes more transparency and readiness to ensure the desired objectives. The present monographic work has the purpose of mapping all the processes that are currently received by the Administrative Management of a water company in the northeast, identifying opportunities for improvements in the mapped processes and proposing possible outputs to the main problems encountered. In order for such a study to be carried out, it was necessary to map all the activities (processes) that are performed within the management of this water company, the elaboration of process diagrams through the Bizagi software, with emphasis on the most critical and through which that the improvements of their activities will be suggested. Changes were recommended to improve the execution of the administrative procedures of such processes, analyzing the delay in their progress and the bottleneck that exists within this sector by centralizing the decisions of all actions