Análise dos processos do modelo de negócio da unidade de pronto atendimento de Guarabira

Abstract

Numerous processes are performed in organizations so that their activities are carried out properly. All these procedures are standardized so that the work flow to occur in the shortest time possible using the least amount of resources possible, ensuring a successful outcome. Applications developed to manage this information processing try to be faithful to those standards, but this is a difficult practice because of the special features found in various types of organizational environments. In an attempt to eliminate these problems this paper proposes to use the concepts of Business Process Modeling (BPM) to support the management requirements in the Emergency Unit (EU) of Guarabira using the Smart System Technology in Health (SSTH). In this sense, this work initially present the result of an overview of the health system in Brazil and specifically in Paraiba, then demonstrate the results of a literature review on Business Process Management, an analysis of the software will be made and, finally, there will be an explanation and system discussion.