Um estudo sobre o sistema integrado de gestão empresarial: o caso de uma indústria na cidade de João Pessoa

Abstract

The research aims to identify how the integrated business management system - ERP is assisting managers' decision making within an industry in the city of João Pessoa. The need for decision making by managers. The research was classified as quantitative. For data collection, the methodological study of Mauro Vieira (2009) was used as a basis, where there were analyzes regarding the implementation, decision making on the integrated business management system. it was found that a significant number of 17 respondents were received through questionnaires, in the perception of the ERP system. The results obtained from this research were as follows: that the management information system promotes administrative support to customers and contributes with greater precision in sales made by the company and also allows for better coordination between the functional areas within the company. He presented evidence that the main contributions of ERP are linked to a greater combination of information, the reduction of tasks, the transformation from a “departmentalization” view of information to a corporate view, an optimized reformulation of business processes and finally the improvement quality of information.