Gestão da cadeia de suprimentos: estudo de caso da fábrica de sacos industriais da Klabin em Goiana-PE

Abstract

Bearing in mind the considerable degree of importance that supply chain management has in the search for the success of organizations, this work researches a study on the operation of supply chain management at Klabin's industrial sack factory in Goiana-PE , in order to identify how its supply chain management takes place. Therefore, it was necessary to identify the reasons that led the company to promote supply chain management, describe how relations with suppliers occur (supply logistics), identify the internal processes of chain management (internal logistics), understand how the distribution of products produced by the studied factory takes place (distribution logistics) and evaluates positive and negative aspects about the operation of the supply chain management. A descriptive, bibliographical and documentary research was carried out, with a qualitative approach, using data collection through participant observation and interviews with the Production Coordinator, Demand Management Supervisor, PCP programmer and the Logistics Supervisor. Regarding the results, it was found that the company has increased productivity as one of the reasons that made it enter the supply chain management, maintaining a contractual relationship with suppliers, with the participation of Commercial, PCP and Production in the processes factory internals, in addition to using land and sea modes in distribution logistics and a presentation of the positive points of the supply chain, such as the use of the SAP program engaged with continuous improvement methods and negative points such as the low capacity of the paper stock that does not meet production demand. Finally, improvements were suggested, such as the construction of an energy substation to serve the entire factory, and other improvements that are already budgeted for 2022 were also noted, as well as suggestions for future studies related to the supply chain theme.