A satisfação dos usuários com o serviço de autoatendimento da Biblioteca Central da Universidade Federal da Paraíba

Abstract

The present work aims to evaluate the satisfaction of users of the Central Library of the Federal University of Paraíba regarding the implementation of the automatic loan and return activation machine. The justification occurred after the internship at the Central Library of the Federal University of Paraíba and, later, the observation that the automatic activation service was recently adopted, leading to a pioneer study in this case. In fulfillment of the objectives, the methodological procedures follow a proposal of exploratory and descriptive research in a quantitative and qualitative approach, having as a data collection instrument, the questionnaire and the semistructured interview. As for the research phases, it includes a bibliographic survey to compose a literature review that gave theoretical support to the research and covers the following themes: university libraries, automation in university libraries and user study and a field research that corresponds to a research application. questionnaire to the students of the Library Science Course of the Federal University of Paraíba. The survey results show good acceptance of the Central Library's automatic loan and return service, as users / students are rated positively and generally considered to be of optimal satisfaction, but with the use of some tools: Implement reporting in the selfservice SIGAA system; basic training and/or a video tutorial on how to use the machine; greater involvement of teachers and curricular subjects related to the service in question, with regard to the dissemination and explanation of the subject, as it is a relevant topic in the scope of Library Science; Preparation of a work plan that aims to streamline the process of updating the collection with RFID tags, so that the user has a greater choice of copies to be used for loan and/or return through the self-service machine and more expressive performance of the Marketing and Institutional Communication sector of the Central Library in relation to the self-service service, before the academic community.