Produtos e serviços informacionais nos arquivos do Mercosul: análise das páginas web dos arquivos nacionais

Abstract

National Archives invest in products and services through web pages with the objective of satisfy contemporary users’ needs. Web pages can become a potential asset to national archives, since they make the access to specialized products and services possible in a quick and interactive way. Thus, this study aims to analyze web pages of National Archives of Mercosur countries (Argentina, Bolivia, Brazil, Paraguay, Uruguay, Venezuela, Chile, Colombia, Ecuador, Peru, Guyana and Surinam), and to map the products and services offered by them. Moreover, it seeks to verify the relationships among the web pages and analyze the architecture and information distribution, through a diagnosis of types of content, available information, and user friendliness. The research approach is exploratory; bibliographic; descriptive and content analysis. The results point out that the use of researched sites can foster the integration between web activities and the physical spaces by means of products and services that tend to target promising, sophisticated and technical market. To make these products and services available can strengthen information culture on web pages bringing visibility, recognition, and usefulness to archiving processes. Researches of this nature add to the Archival Studies in the scope of information dissemination, as well as to the improvement and evolution of the offer of innovative products and services in the area.