O assédio moral nas empresas de call center

Abstract

This study aims to analyze the correlation between moral harassment and the laborious reality of call-center companies in Paraíba and its legal repercussion, having as a parameter a judicial process that was processed in the Labor Court in the state of Paraíba. The study was carried out through bibliographical and documentary research. Books and articles by national jurists, academic works – thesis and dissertation – were consulted and court decisions were analyzed, without forgetting the reading and study of Brazilian legislation pertaining to the matter. Moral harassment can have a strong impact on the quality of life of workers, which can generate physical and psychological suffering, in addition to an increase - in the long term - of the risk of developing high-grade diseases, and possible suicide, in order to harm not only the victim, but the organization and society. In this sense, it is also evident that the lack of specific legislation enables abusive practices that violate workers' rights. It is evident that places with disrespectful modus operandi towards the employee and the work environment, such as the call center sectors, are likely to present cases of moral harassment, triggering a hostile and unhealthy work environment.