Análise da utilização de ambientes virtuais de aprendizagem no processo de treinamento e desenvolvimento de pessoas, em uma empresa pública

Abstract

The process of education and training has become increasingly comprehensive, and so organizations have adopted virtual environments as a tool to support the development of their employees. This study aims to analyze the perception the of employees of Infraero - Empresa Brasileira de Infraestrutura Aeroportuária, the Brazilian airport infrastructure public company, located at Presidente Castro Pinto International Airport, in the town of Bayeux, in Paraíba, about the use of virtual learning environments, in the process of training and developing people. Data were collected through semi-structured interviews conducted with employees from the Coordination of Administration and Finance, as well as through the analysis of document - Internal Standard (NI 7.06), which deals with the training of human resources. Data were treated by content analysis with qualitative approach. We carried out the analysis of the perception of employees on learning in virtual environments, regarding the facilitating and limiting aspects of the learning process in this mode of teaching, resources and conditions offered by the company, and the contributions of virtual learning environments to Infraero and its employees. It is concluded that the company makes investments and provides resources and conditions for the development of virtual learning environment to ensure the improvement of the activities performed inside the organization, although some employees resist or are not interested in this type of education. Finally, it could be identified that the role of virtual learning environments in the process of training and developing people in Infraero is contributing to the acquisition of knowledge and skills, generating value to the employees (competence development and, consequently, professional value) and to the company, bearing in mind that more qualified workers can provide improvements in the quality of executed services, therefore providing growth and progress to the company.