Método de análise e solução de problemas para melhoria da acuracidade do estoque de uma empresa de cosmético da cidade de Itabaiana - PB

Abstract

The survival of a company in the market brings the need to obtain a sufficient amount of products to fulfil their demands. Thus, to enhance the reliability in the management decision-making process, the company should keep control in regards to the stock in order to reach a certain level of accuracy. A low stock accuracy can cause unwanted effects in a company, and the lack of monitoring of this index makes the company susceptible to decision-making errors. An appropriate level of stock accuracy leads to higher reliability in the companies’ management decision-making process. Thus, the current study is qualitative-based action research, having a cosmetic company as a sample. The main goal was to apply the MASP methodology to identify and analyze the problem of accuracy the company might be having, and then propose an action plan to improve the process and to solve the identified issues. In this way, this research increases the comprehension of matters that might cause damage to a company, and that might be avoided with a better understanding of what is causing such divergence, besides helping in the identification of aspects that generate accuracy issues, and promoting a rationale behind the development of an action plan. The methods and instruments used throughout this work were: Process mapping, diagram of affinity, diagram of relation, PDPC, 5W2H, PDCA and MASP. Results were analyzed through comparison between the levels of accuracy before and after this study. The proposed objectives were achieved and the results were satisfactory; the main reasons for problems of accuracy were identified (for instance, the lack of standardization of the processes and the lack of training of the employees) using the mapping of entries and exits of products. In addition, the proposed solutions for improvement in the action plan were fulfilled, obtaining considerable efficiency and a significant increase in the accuracy of the stock.