A gestão do conhecimento em uma instituição federal do ensino superior: o caso do Centro de Ciências Aplicadas e Educação da Universidade Federal da Paraíba – Campus IV – Litoral Norte

Abstract

The main objective of this work is to understand how knowledge is managed by the management of Center of Applied Sciences and Education, Federal University of Paraíba – Campus IV – North Coast (CCAE). The method used in this research is the case study, characterized by a descriptive study and evidence of an approach predominantly qualitativa. A population involved servers CCAE working on the Board of the Center, and Department Directors. The sample inference, and this consists of twelve (12) public employee. Data were obtained from primary and secondary sources, through techniques such as semi-structured interviews, direct observation and document analysis. The data were treated in a descriptive and interpretive, with the primary data analyzed using content analysis and analyzed through secondary document analysis. Knowledge management was analyzed through the four modes of knowledge conversion on the model of Nonaka and Takeuchi (socialization, internalization, externalization and combination) based on the theory of knowledge creation by the same authors. Socialization was studied by means of transit and processing of information, the autonomy of individuals to pursue knowledge within and outside the organization and the relationship between organizational culture and knowledge generation. The internalization was analyzed through the use of language in the creation of explicit knowledge. The combination was analyzed through the exchange, interaction and adoption of ideas. The internalization was analyzed through the influence of organizational knowledge in the learning of individuals and the organization, and measurement of the results achieved through the knowledge created in the organization. The results of this survey showed that knowledge management at CCAE is nonexistent and the processes that create knowledge are uncoordinated.