Projeto do trabalho do caixa de supermercado na cidade de joão pessoa: da análise a proposta de soluções

Abstract

Changes in the work process can cause health damage and workers' well-being. At this time, it is necessary to study the interaction between the worker and his place of work, an important factor for the development of the company. However, some companies, especially small ones, do not give due importance to ergonomic aspects in the workplace. The supermarket sector does not differ from this reality, it invests little in the conditions of the jobs, despite growth in the sector. In this way, this work has as general aim to identify the ergonomic risks and to project the cashier's workstation, through the Ergonomic Analysis of Work (EAW), as a theoretical and methodological assumption. This is a qualitative research, based on a case study research was carried out in a small supermarket located in the city of João Pessoa - PB. The initial demand was collected from the cash operators demonstrating complaints related to wrists and hands, ankles and feet and lumbar spine. Before the results of the analysis, it was possible to diagnosis of the activity raising the inherent ergonomic risks of the workstation. These risks found in the activity were: Repetitive work, inadequate postures, sizing problems and inappropriate arrangement of the workstation and absence of formal rest breaks. Organizational factors were also evidenced as the accumulation of functions and the disorganization of tasks throughout the journey. Thus, the project was carried out, proposing improvements in working conditions, linking the standard and the ergonomic analysis with the validation of the proposals by the company and of operators. These proposals were in relation to the job, such as layout and furnishing, and an organizational project, involving the hiring of a new employee and time guidelines for each activity.