O papel da liderança na gestão de equipes no setor bancário: estudo de caso na agência do Banco Itaú – Bayeux

Abstract

This study aimed to analyze the role of leadership in managing teams in a branch of Banco Itaú, as influencing the performance of there being inserted employees. For a better understanding of the research, it was necessary to delve into theoretical, with topics that guide the conceptualization of leadership and some of his theories accompanied by the evolution of leadership styles. Likewise, as a brief study of the management teams, ending with a discussion of the new vision of the role of leadership in management teams. To understand how it works in practice the role of leader and its importance, a qualitative analysis was performed on a branch of Itaú located in Bayeux, with the subjects, two managers and five subordinates, through a semi -structured script for the two leaders and the use of technical focal group for their employees. With literary studies and the results of data analysis, it has been an enlightening perspective of what leadership is and how its role has a clear function of stimulating the good performance of people. This concept has been conducted by the two leaders of the study agency, resulting in satisfaction of the team and good organizational results.