Aplicação da metodologia 7 step?s na melhoria do processo de montagem de automóveis

Abstract

The automotive market, in the face of moments of global political and economic instability, which alternate times of crisis and recovery, requires the organization to have levels of excellence in productivity and quality of products and services offered, to remain competitive and not lose space. in this market. Problems of various kinds are faced daily in the quality area of an automotive industry, requiring flexibility, agility, innovation in the systematic use of problem solving methods. The theoretical basis was based on IATF 16949, ISO 9001: 2015, the Seven Quality Steps and other basic quality tools. The methodology used was Action Research that requires the active participation of the researcher and the members present in the environment where the research is being conducted. This concerns knowing and studying the demands and problems of the population involved and whose result must necessarily present an action performed and evaluated later. (cf. GIL, 2002). This work used several ways to capture problems such as dialogue with production line collaborators, data collection, notes and observation of the environment from the perspective of what and how to improve routine activities, among others. The main thrust of the research was the seven step problem solving method that was applied to the parts replacement problem that affected a small portion of vehicle production in 2018. In practice solutions such as kitcar use, alteration of the layout and stocking of the parts, as well as the movement of the workers, among others, showed that the implemented solutions were successful, since there was a reduction in the time of movement of the employees of this operation, body movements less aggressive to ergonomics. sequencing of pieces, among others. Thus, it is concluded that the application of the 7seps method, together with the main quality tools within an automobile industry, generated significant gains not only in terms of productivity but also in a healthier work environment. Finally, it has been suggested that improvements to the practiced method be incorporated such as the FMEA and the Value Stream Map in the first steps of Steps, so that the problem will be viewed broadly and will be addressing bottlenecks both correctly and preventively. aiming at a lean, agile, flexible and robust manufacturing process. It is even necessary that everyone in the organization has knowledge of IATF 16949 and ISO 9001 as a prerequisite to solve problems quickly and effectively.