Percepções acerca dos atrasos logísticos nas entregas de produtos em uma distribuidora de alimentos na Paraíba

Abstract

With the event of globalization and technological advances, the market has become increasingly inherent to logistics, which in turn suffers greater pressure to deliver the right service/product at the ideal time. Organizations look for improvements in their regimes: systems that facilitate the day-to-day, actions that speed up and make each step more efficient. Studies corroborate the information that logistics is a fundamental part of current world trade. The present work presents a research carried out in a food distributor in Paraíba. The main objective was to identify the main problems that generate delays in Souza Distribuidora's deliveries. It is an exploratory case study, of mixed character, using quantitative and qualitative methods; Data collection was carried out through interviews carried out with employees who work directly with the corporation's logistical processes. In addition, perception questionnaires were applied to sales supervisors through the Google Forms platform to assess perceptions about the processes and the logistics team. The analysis of the results of the interviews was carried out using the Atlas.TI software, while the analysis of the questionnaires was carried out using statistical methods. After the discussion and results, it was possible to identify and verify the existing bottlenecks in the organization and their possible responsible, which made it possible to develop suggestions for improvements within an action plan using the 5W2H tool.