Análise da satisfação dos usuários do arquivo central da prefeitura municipal de João Pessoa - PB.

Abstract

The present paper aims to analyze the level of satisfaction of the external users of the Central Archive (Annex) of the Administrative Center of the Municipal City Hall of João Pessoa-PB, in relation to the solicitation of copies of floor plans. It is an exploratory and descriptive research with qualitative and quantitative approach in the analysis of results. The questionnaire was used as instrument of data collection. The sample is formed by thirteen interviewed users. The results point the users that search for the service of solicitation of floor plan copies are mostly from masculine gender, with different schooling levels. The research indicates and concludes that the users are satisfied, confirming the excellent work performed in the archive in the provision of all the service. However, it is also necessary an improvement in terms of structure and support, in order to elevate even more the level of satisfaction of the users in relation to the solicitation of copies of floor plans, which is the focus of this study.