Sistema de informação da Receita Federal: um estudo do contágil sob a ótica dos servidores

Abstract

This study aims to evaluate how Receita Federal auditors feel about the evolution of technology in their work environment, deepening the use of Contágil, the information system used to do their tasks, seeking to know if the implementation of this software is or not improving their work quality and productivity. Regarding the methodology of this work, it is a descriptive and quantitative research categorized as a field study, with the questionnaire applied to a select sample within the population through an internet form. The results show that most auditors are satisfied with the use of Contágil as a work tool, however, with some points less satisfied than others such as information security, showing that the implementation of this information system is bringing mostly positive results for the Receita Federal.