Um estudo de caso sobre o teletrabalho no serviço público

Abstract

This paper presents the different positions regarding the advantages and disadvantages of telework. Telework is understood as an innovative work model that allows workers to develop their work activities outside the premises of the institution to which they belong, and is made possible by technologies. Due to the social isolation caused by the context of the covid-19 pandemic, companies and public institutions were forced to work remotely, and from then on, this form of work was accentuated, bringing a discussion about its advantages and disadvantages. In the field of public administration, telework gained more notoriety from the restrictions imposed in the context of the pandemic, because until then this modality was embryonic. With the implementation of the PGD in the Bolsonaro government, public agencies, both direct and indirect, began to adhere to this program, and today there are more than 120 organs under this regime. Given this, the purpose of the research is to understand how this new form of work is perceived by teleworkers and reflect on the impacts from the perspective of public servants. This is an exploratory research. For the research, Google Forms was used as a data collection instrument with 13 closed questions and one open question, applied to 28 servers of the Informatics Center (CI) of the Federal University of Paraíba. With results it can be said that the objective of the research to identify the advantages and disadvantages were achieved.