Inteligência emocional para o profissional de secretariado executivo

Abstract

The present study has as general objective to present a discussion about the Emotional Intelligence theme, and to find out if the secretarial professional graduated from the Federal University of Paraíba is being prepared to deal with it. As specific objectives, it was sought: to clarify what Emotional Intelligence is; and, to relate the concept of emotional intelligence with the area of executive secretariat. The theoretical reference used to support this study was based on the works of authors such as Goleman (1995), Gil (1999), Neiva and D'Élia (2009). This research is characterized as a case study, of qualitative nature. A questionnaire was used as a data collection tool to achieve the objectives of this research. This questionnaire contained 10 (ten) objective questions and was applied to secretarial professionals, trained at UFPB, whether they were working or not. The results showed that there are numerous factors that make people focus their attention on problems such as anxiety, and in order to maintain an emotional balance within an organization, it is necessary not only to know how to deal with the situations that occur in the organizational environment, but it is also necessary for companies to invest in lectures or courses that address these issues as a way to help their employees.