Estudo de roteirização para um atacadista distribuidor do ramo alimentício

Abstract

The present study aims to develop a proposal for route planning for the delivery routes of chilled products from a food wholesale distributor in the city of João Pessoa, in order to reduce the number of cargo returns being recorded by the company. In an initial analysis, the company observed that the lack of a well-defined routing model could contribute to this issue of returns. In this context, this work was formulated and focused on this specific problem at the distribution center (CD) in the year 2022. Through data collection from the delivery process and access to the company's ERP documentation, efforts were made to reduce the number of returns. Initially, it was necessary to identify the main reasons recorded for cargo returns, and it was found that the main causes were related to commercial and logistics processes. With this understanding, it was possible to organize customers into delivery routes for chilled products in the João Pessoa region, defining four routes for service using the Sweep Method, with the objective of reducing the number of returns in the logistics sector. This routing proposal was accepted by the CD management, and by implementing the proposal, it allowed for the monitoring and collection of return data from January to April 2023. Through this monitoring, a 3% decrease in returns related to deliveries was observed, demonstrating the effectiveness of the routing proposal for the CD.