A gestão secretarial na percepção de uma amostra de discentes do curso de secretariado executivo da universidade federal da Paraiba - CAMPUS IV

Abstract

Secretarial management is a topic of great relevance to the profession of the Executive Secretary, as it corresponds to one of its new areas of activity. With the changes that occurred in the profile of this professional, the management has become an increasingly present theme in its activities in the work environment. It is a very wide area, which covers various subjects and involves several activities and functions in the role of the Executive Secretary. However, it is not a theory yet defined, thus perceiving the need for further research, as a means of contributing to its definition as a theory. Therefore, this research seeks to clarify its concept through bibliographical studies, based on the propositions of Portela and Schumacher (2009), and Barros, Silva, Lima and Brito (2013), also seeking a better understanding of how management is related to the new Operations of the Executive Secretary, which passes from the purely technical area to those of managerial character. Based on this context, the general objective proposed in this study was to analyze the perception of a sample of students from the Executive Secretariat course, from Universidade Federal da Paraíba Campus IV, in relation to secretarial management, in terms of concepts, functions and activities involved in this area of activity. The methodology used was a bibliographical survey and a field research of the qualitative type. The instrument used for data collection was a questionnaire elaborated based on the ideas defended by the authors cited in this research, consisting of objective questions, and the universe was a sample of students from the Executive Secretariat course of Universidade Federal da Paraíba Campus IV. The results indicate that the students investigated have a differentiated view in relation to the secretarial management and that, in most cases, this is related exclusively to the role of the Executive Secretary in the management of the organizational processes.