A importância da inteligência emocional para o profissional do secretariado executivo

Abstract

This work aims to analyze the importance of emotional intelligence as a fundamental element for the quality of the performance of the executive secretary. Many factors make it difficult for a human being to successfully manage his emotional balance on a daily basis, including in the professional environment. Emotional intelligence is the intellectual capacity to deal with one's own emotions and to put oneself in another's place. The emotionally intelligent professional not only has more motivation in his or her professional activities, but also produces more and better, achieving more quality of life and greater probability of professional success than people who do not have this type of intelligence. It was concluded in this work that the professionals of executive secretariat, being inserted in a hierarchical way that involves diverse interpersonal relations and interactions, benefits in a special way of the qualities related to the good development of the emotional intelligence.