Uma proposta de arquitetura para apoiar o planejamento estratégico de uma coordenação acadêmica através do Balanced Scorecard e técnicas de Business Intelligence

Abstract

Faced with a scenario of challenges and constant changes in which Federal Higher Education Institutions (IFES) are inserted, it is necessary to improve management practices in the coordination of undergraduate courses. In this sense, this paper aims to present a Business Intelligence solution based on strategic planning using the Balanced Scorecard supported by Business Intelligence (BI) techniques. The final architecture relies on the methodical process for dynamic BI planning and reporting with indicators and charts to support coordinator decision making. This process was used in the context of an undergraduate coordination of the Bachelor of Information Systems course at UFPB - Campus IV.