Práticas de gestão do conhecimento (GC) nas atividades profissionais dos secretários: estudo no centro de tecnologia da universidade federal da Paraíba – Campus I – João Pessoa

Abstract

The systematic use of knowledge in modern society has raised the need to manage such knowledge, then emerging, Knowledge Management (KM), which began in the 90s among researchers of Science and Technology, gaining a reputation as one of the subjects most political and essential within organizations. Knowledge Management (KM) arises to repair previous damage while seeking to achieve a security policy against loss of organizational memory. From actions aimed at stimulating knowledge is possible to see which areas in which knowledge is not being properly harnessed or realized while it generates a source or documentation attitudes or successful cases against memory loss in the future. Activities related to knowledge management in your cycle should contain three steps: generation, codification and transfer of knowledge. The exchange of knowledge should be encouraged and managed effectively to promote space to the emergence of creativity and organizational learning. Observe also that the professional secretarial, especially in recent decades, takes another picture in organizations. He performs many functions, stopped being the task executor to exercise creative functions, with the ability to opinion and decide, has characteristics of manager because they involve the expected results by the company or organization which acts, participates in processes that are steps to achieve planned results. Due to this change the professional profile of Secretary, it is necessary the use of Knowledge Management (KM) in the execution of their activities and observe it also not only as human resources, but view it as human capital endowed with acquired knowledge throughout his personal and professional life. The environment chosen for this study was the Centro de Ensino de uma Instituição de Ensino Superior (IES), located in João Pessoa – PB. This monograph aims to evaluate the practices of Knowledge Management (KM), in the development of professional activities of secretaries this Centre. In this study, was adopted a qualitative approach using descriptive analysis, based on application of Knowledge Management model proposed by Nonaka and Takeuchi (2001), in the development of professional secretaries activities. Initially, the data were organized in order to be possible to treatment. The systematic use of knowledge in modern society has raised the need to manage such knowledge, then emerging, Knowledge Management (KM), which began in the 90s among researchers of Science and Technology, gaining a reputation as one of the subjects most political and essential within organizations. Knowledge Management (KM) arises to repair previous damage while seeking to achieve a security policy against loss of organizational memory. From actions aimed at stimulating knowledge is possible to see which areas in which knowledge is not being properly harnessed or realized while it generates a source or documentation attitudes or successful cases against memory loss in the future. Activities related to knowledge management in your cycle should contain three steps: generation, codification and transfer of knowledge. The exchange of knowledge should be encouraged and managed effectively to promote space to the emergence of creativity and organizational learning. Observe also that the professional secretarial, especially in recent decades, takes another picture in organizations. He performs many functions, stopped being the task executor to exercise creative functions, with the ability to opinion and decide, has characteristics of manager because they involve the expected results by the company or organization which acts, participates in processes that are steps to achieve planned results. Due to this change the professional profile of Secretary, it is necessary the use of Knowledge Management (KM) in the execution of their activities and observe it also not only as human resources, but view it as human capital endowed with acquired knowledge throughout his personal and professional life. The environment chosen for this study was the Center for Teaching a Higher Education Institution (HEI), located in João Pessoa – PB. This monograph aims to evaluate the practices of Knowledge Management (KM), in the development of professional activities of secretaries this Centre. In this study, was adopted a quantitative approach using descriptive analysis, based on application of Knowledge Management model proposed by Nonaka and Takeuchi (2008), in the development of professional secretaries activities. Initially, the data were organized in order to be possible to treatment. The research instrument used was a questionnaire, with questions concerning the professional activities of the secretariat within the practice and the use of knowledge management. For the construction of the questionnaire adopted the Likert scale to measure the opinion of respondents. Given the analyzes, it was observed the important points related to the topic studied, they are: organizational culture; Continuous learning; Professional advancement; Professional Activities; Secretarial techniques; Quick access to information, among others. Finally, activities related to knowledge management are those that somehow aim at early or later production of any asset to be used in other organizational processes.