Liderança e autonomia do profissional de secretariado executivo : perspectivas para o contexto atual

Abstract

The job market is driven by constant developments that determine the dynamics in a more fervent and competitive environment. In this sense, the executive secretary is characterized as a key professional in organizations, since their training entails duties that directly transcend business processes. With this in mind, the general aim of this study is to investigate the leadership and autonomy relationships of executive secretaries in the workplace. This is a descriptive, cross-sectional, qualitative field study. Most of the executive secretaries interviewed were women, between 20 and 30 and had been in the profession for more than four years. The results show that communication is what makes the work of the executive secretary a more effective leader, and that they are gaining more space within organizations, often making autonomous decisions in their work, but that excessive workload is one of the biggest challenges they face in working autonomously. But in order to achieve more autonomy, proactivity is needed, even so, it is believed that the autonomy of the executive secretary is growing.