Mapeamento de incoerências entre as competências desenvolvidas por profissionais de TI e requeridas no mercado de trabalho: um recorte das empresas de tecnologia para meios de pagamento

Abstract

This work focuses on assessing the problem of professional training for Information and Communication Technology (ICT) enhanced by the context of the COVID-19 pandemic. This study has a quantitative and qualitative approach based on a section of some of the main payment technology companies with a hybrid work regime. The main goal is to map the desired hard and soft skills by employers based on the author’s own experiences as a manager, crossing with data collected from other managers and ICT professionals. During the pandemic there was an inclusion of modern technologies into the ecosystem of the companies, raising the level for technical skills. In counterpoint, there was an acceleration to hire professionals of lower level of careers, skipping steps of the training process. To evaluate this deficit, data was collected from twenty-six professionals who work with software development, to find their main difficulties during their careers based on their academic education. In the same way, nine managers listed the main difficulties they faced when recruiting professionals, in addition to objectively analyzing the possible technical deficits of professionals who are under their management. The results highlighted a mismatch between software developers’ belief of their own competencies and what managers observe during the hiring process and in their daily work. In this way, this work presents, based on the analysis and cross-referencing of data, inputs for improvements on the academic and corporate training models with special emphasis on the need to better prepare professionals in areas such as Information Security and Cloud Computing.