Proposta de estruturação dos processos e indicadores de desempenho do projeto de extensão café com melhoria da UFPB

Abstract

Federal universities play important roles in addition to offering courses, such as promoting research and development. The Extension Projects are a way to bring knowledge to society. The Extension Program Lean Lab at the Federal University of Paraíba seeks to implement Lean Manufacturing tools in several organizations, aiming to reduce waste. The objective of this work was to propose a structure for the Coffee with Improvement project by mapping its internal processes through a flowchart (using BPMN notation) with the sequence of activities and proposed indicators to monitor the project's performance over time. In addition, a survey of the history, diagnosis, and documentation of the information was carried out to ensure the continuity of the best practices. The PDCA and MASP methodologies were used, which have their roots in quality management, in order to ensure structure in the planning and analysis of the key problem to develop the solution. The work solves the problem of lack of mapping and lack of standardization, seeking greater clarity, fluidity, and organization of the project's processes as a whole. A process mapping was proposed with the definition of roles and responsibilities, as well as the structuring of six performance indicators.