Governança corporativa: um estudo em uma seguradora especializada em saúde

Abstract

The present study sought to analyze the compliance of corporate governance practices adopted at the specialized insurance company Unimed Seguros Saúde S/A in relation to the requirements of regulatory bodies. To this end, the study employed a methodology, in terms of approach, qualitative, in terms of objective, descriptive and, in terms of procedures, case study and documentary techniques. To collect the information, we used the insurance company's management reports, as well as regulations aimed at health operators (OPS). The results of the study presented the main practices adopted by the governance structure of Unimed Seguros Saúde S/A, as well as the advancement of such practices during the 2019-2022 four-year period and the achievements acquired through adoptions. In summary, the study inferred that there is a characterization of an ideal management model, despite there being cutouts and positions of the insurance company to be improved. Thus, it was able to verify that, despite acting in regulatory compliance, management problems were identified, such as the need for clearer disclosure of penalties and management action to improve the level of customer satisfaction. Thus suggesting the need to disclose a specific management control report, configuring a transparency tool complementary to the good practices adopted.