Implantação de Sistema Integrado de Gestão em uma entidade pública: percepção dos usuários sobre a sua eficiência

Abstract

The research addresses the implementation of integrated information systems, specifically Enterprise Resource Planning (ERP) systems, in public institutions. The study's objective focuses on users' perception of the post-implementation efficiency of these systems, seeking to understand the challenges and benefits associated with the adoption of ERP in public management. The methodology of this work is descriptive and qualitative research characterized as a case study applied with a questionnaire to users of a specific public organization. The results show that the majority of users are satisfied with the efficiency of the system implemented within the organization, highlighting various aspects that benefit the work dynamics with the use of ERP, such as transparency, efficiency, reliability, and agility in processes.