Gestão baseada em processos : modelo de mensuração de maturidade para as prefeituras municipais

Abstract

Objective: The objective is to propose an integrative model for incorporating, measuring, and improving process management dimensions to prepare city governments for Process-Based Management (PBM) from the perspective of standardization theory. Methodology: For Study 1, we developed a theoretical essay as a strategy to achieve the objective, based on the theoretical analysis of the references identified through bibliographic research. For Study 2, the research followed a qualitative approach, carried out in two stages. First, we conducted a theoretical study through a Systematic Literature Review (SLR), and then an empirical study to validate the model with experts in the field. For Study 3, the development of the scale occurred in five main steps. The first step involved generating the items, based on the SLR of maturity models (cf. Study 2), which supported the second step, the construction of the research instrument, including the structuring of items and the verification scales. To validate the instrument, we carried out the third step, which was face and content validation, presenting it at different times to measurement scholars and PBM experts. In the fourth step, we conducted an empirical test of the research instrument, applying it in six municipal departments. Finally, in the fifth step, we carried out the final refinement based on empirical experience, adjusting the application guidelines and usage procedures. Results: In Study 1, we explain the relationship between standardization theory and the rationalization movement, indicate its implementation in the contemporary context of PBM approach. In Study 2, we propose and validate the understanding that municipal governments should measure their maturity in PBM practices based on four dimensions: "current process-based management practices," "people's skills in process-based management," "data management and information technology," and "organizational dynamics." In Study 3, we developed a complete scale for measuring organizational maturity, which is useful for planning and implementing a PBM model. Theoretical and Practical Contributions: In Study 1, we build another "communication bridge" from the rationalization movement to a contemporary practical context of administration, in light of the phenomenon of standardization and the PBM approach (theoretical contribution). In Study 2, we present methodological and conceptual contributions with the proposal of a model for measuring organizational maturity in PBM practices. We suggest maturity dimensions for the context of municipal governments, along with new definitions for each dimension and the construct itself, maintaining academic rigor. In Study 3, we offer both methodological and practical contributions by delivering a complete measurement scale, comprising the collection instrument, application methodology, scoring system, and maturity levels. Originality/Value: Study 1 revisits the debate on standardization and its association with the rationalization movement in-depth, exploring its practical manifestation—PBM—in light of new literature and a contemporary context. Study 2 proposes a new maturity measurement model in a specific context, municipal governments, with new definitions and methodological experiences in the construction and validation of the maturity model. Finally, Study 3 develops a complete maturity measurement instrument, including the application methodology and systematic assessment, tested and validated, which allows for its practical use by municipal government managers.