Modelo de gestão baseada em evidências no ensino técnico : desenvolvimento, implementação e avaliação

Abstract

The present thesis aims to address the following problem: considering the current paradigmatic scenario, primarily based on the logic of using data and quantitative/analytical tools, how should the Evidence-Based Management process in universities be configured, based on formative action indicators? Our thesis argument, in summary, is that there are well-established movements to promote educational management: the first is quantification based on indicators; the second is technological development and processes (business intelligence); and the third is evidence-based management, which uses various data sources to improve decision-making. Thus, we proceed to develop a model whose output paradigm is evidence-based management. The thesis is structured into five chapters. The first chapter presents the introduction, along with the justifications and objectives of the thesis. The second chapter, approached through a theoretical essay, aimed to reflect on how quantification and evidence-based management facilitate the managerial action of universities, especially in the evaluation process. In this chapter, we establish important theoretical elements about quantification as a rational process, as well as its irrationalities and how it relates to evidence-based management. The third chapter, developed through field research, aimed to present the complete process of developing the evaluation instrument by technical education students. Various qualitative and quantitative procedures were adopted for the construction of the instrument, whose variables were measured by single item. The variables subsequently formed the basis for the indicators developed for the technical education evaluation system. The fourth chapter, more descriptive in nature, aimed to describe the proposed tool that achieves significant value as an Evidence-Based Management solution. For its execution, various primary and secondary data sources were considered, in addition to adopting inspiration from Design Science Research and examples of technological articles for its reporting. We detail the paths taken, as well as the process of evaluating and communicating the modules. Finally, the fifth chapter presents the final considerations, in which we expose the consolidation of the model and decisions that were made based on the generated evidence. Additionally, we present the theoretical and practical contributions, limitations, and suggestions for future research.