O DESCUMPRIMENTO DA OFERTA DE CONSUMO NA DINÂMICA DOS EVENTOS MUSICAIS

Abstract

This monograph addresses the non-fulfillment of offers in musical events. It aims to answer the following question: What rights does a consumer have when a musical event they have purchased a ticket for is altered or cancelled? The study seeks to clarify the rights of consumers who buy tickets for musical events that experience changes or cancellations. From a methodological standpoint, the research employs a deductive approach along with bibliographic and documentary research techniques. This analysis has identified several issues related to location, cancellation, security, changes in performance, accountability, and the situation where the organizers refuse to fulfill the offer. In such cases, consumers may be limited in their options to demand enforcement of the contract, accept an equivalent service, or terminate the contract with a refund. Additionally, if the service is delivered with vices, consumers may face restrictions in demanding re-execution of the service without incurring extra costs, seeking an immediate refund with monetary adjustments, or requesting a proportional price reduction. Consumers have the option to contact any of the providers involved in the musical event's dynamics, as they may be jointly liable. All without prejudice to compensation for losses and damages eventually suffered by the consumer.