Análise do fluxo informacional nas coordenações de gestão de pessoas: um estudo no Instituto Federal de Pernambuco

Abstract

In the contemporary organizational context, efficient information sharing is crucial for productivity and decision-making, especially in public institutions such as the Federal Institute of Pernambuco. The People Management area faces challenges regarding informational flows and gaps in managers' information competence. This study sought to analyze how improvements in informational flow can strengthen this competence, contributing to more assertive decisions. The research adopted a qualitative-quantitative approach, with exploratory and descriptive objectives, using a case study and field research. A questionnaire was administered to 16 People Management coordinators, addressing informational flow, barriers to information competence, and improvement strategies. Quantitative data were analyzed statistically, while subjective responses underwent thematic content analysis. The results showed that the current flow is fragmented, with a predominance of emails and messaging apps, while internal systems are underutilized. The main barriers include difficulties in interpreting information, information overload, and lack of knowledge about legal aspects. As solutions, participants emphasized the need to centralize information in a single portal, provide practical training, and create forums for questions. It was concluded that standardizing informational flow and developing information competence are essential to optimizing People Management. The research provides support for actions such as creating a unified channel and continuous training, aiming for greater administrative efficiency. For future studies, it is recommended to evaluate the implementation of the proposals and expand the analysis to other public institutions.