Representatividade dos assistentes virtuais em bibliotecas universitárias federais da região Nordeste do Brasil

Abstract

University libraries, especially those in Federal Higher Education Institutions (IFES), play a fundamental role in supporting the academic community. In this environment, virtual assistants emerge as helpers who can automate initial service, guide users, and facilitate access to information quickly and efficiently. The objective is to conduct a survey of the representativeness of virtual assistants in the libraries of Federal Universities in the Northeast region. Methodologically, it is characterised as a descriptive and exploratory research, using a qualitative approach for data analysis. The results reveal that although virtual assistants have the potential to facilitate information mediation, their implementation is still scarce in the current scenario of federal universities in the Northeast region. It is concluded that a combination of technological advances, continuous training of professionals combined with maintenance of these tools, as well as consistent institutional investment is necessary.